My camera isn't sending pictures at all

We know how frustrating this can be! Feel free to reach out to us immediately for help by emailing support@yellowstone.ai 

Here are the most likely causes:

• Data plan - confirm that your plan is active (green) in your command center (a paused, yellow data plan or a canceled, red data plan will result in pictures not sending)
• Batteries - try replacing your battery pack/ batteries
• Connectivity Reset - turn your data plan to "Canceled" for 4-5 minutes, then turn it back to your desired plan. Sometimes reinitiating a cellular connection can jump start your camera. This is an easy one to do remotely, possibly saving you a trip to your camera.
• Settings - set a timelapse of 6-hours
• SD Card - occasionally SD cards must be reformatted. You can do this from your app by clicking on the desired camera, then "Format SD Card." For previous camera models (cameras with two antennas), you'll need to visit the camera for this; slide the camera to SETUP mode, press the UP arrow, then the MENU button. Navigate so that format is red, press OK, then confirm. After this is complete, press the up arrow.

We can help with remote troubleshooting in hopes of saving you a trip to your camera. However, if you plan to be at the camera soon, you can follow these steps.