- Make sure that you have activated your camera in your Yellowstone.ai Command Center (your data plan should be green).
- Inspect the antenna for damage and make sure it is screwed in firmly.
- Power cycle by switching the camera to OFF for 10 seconds, then back to SETUP. You may need to do this 3 - 5 times. Note: To save on battery, the camera only looks for a new cell signal for two minutes after switching to SETUP or ON. If the camera doesn’t connect within two minutes, it will stop searching. Power-cycling the camera initiates a new attempt to search for signal. Finding a new cell tower the first time ever can take a few cycles.
- Confirm that you have cell coverage.
- If you’re still having trouble, please contact us; we can modify your wireless profile based on your specific situation.
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