- Make sure that you have activated your camera in your Yellowstone.ai Command Center (Your data plan should be green)
- Make sure that both antennas are screwed onto the top of the camera. If they are, then try swapping the two antennas.
- Switch camera to OFF for 10 seconds, then back to SETUP Note: To save on battery, the camera only looks for new cell signal for two minutes after switching to SETUP or ON. If the camera doesn’t connect within two minutes, it will stop searching. Power-cycling the camera initiates a new attempt to search for signal. Finding a new cell tower the first time ever can take a few cycles.
- Confirm that you have cell coverage with this handy dandy map: https://www.t-mobile.com/coverage/lte-comparison-map
If you’re still having trouble, please contact us to help - we can modify your wireless profile based on your specific situation.