If the SD card light is red:
- Confirm that your SD card is between 8-32 GB
- Format your SD card. To do this, turn your camera to SETUP mode. After all lights are solid, press the FORMAT button for 6 seconds untilyou see the SD light flash one time.
If the battery light is red, you should swap in a fully-charged battery pack.
If either the signal or account light are solid red:
- Confirm that your camera is active in your command center
- Check the antenna for visible damage
- Turn the camera off for ten seconds, then back to setup mode. You might need to repeat this up to three times. If this doesn't work, you may need to try a new location or call us for advanced engineering support.
- Before relocating, you can try turning the camera to on mode and walking in front of it for five minutes to see if it sends pictures. A red signal light can mean either very weak signal or no signal. The camera can still send pictures on a very weak signal, although it won't send 100% consisstently.
If the signal light is flashing red:
- Turn camera OFF
- Partially eject SIM card by clicking it in with your fingernail. It will then eject itself.
- Wait ten seconds, then click the SIM card back in
- Turn camera to SETUP mode